terms & conditions

order
• to avoid disappointment, please order 7 days before. the earlier the better.

• we can however slot your order in as little as 3 days, provided that we are not fully booked for the requested date. give us a call to inquire about available dates. 03 -77258930.

• for orders within 24 hours, a RM20 surcharge is applicable provided that we are not fully booked for the requested date. pick up for 24 hour orders will be after 6pm the next day.

• we do not accept orders by email & phone. all orders must be placed in person at the shop.



customisation

• at no extra charge, customers are allowed to:
a) add a custom message (1 letter per cupcake)
b) request for custom colour change (choose a max of 3)

• for other forms of customisations, such as;
- custom & personal design
- design mix (up to 3 designs in the same collection)
- etc... (subject to approval)
a surcharge of RM20 is applicable per small box (m49, p36, mx25) and RM40 per big box (p88, mx48).

• all customisation is subject to approval. we do not do certain logos & cartoon characters. we have the right to decline custom requests & suggest alternatives.

• please be advised we cant guarantee the outcome of the custom colours & custom designs you choose will be favourable to your liking. if you are willing to take the risk, we will proceed with the order, however no refund or compensation requests will be entertained should the final product be deemed unsatisfactory.


payment

• full payment is required when placing orders to secure your slot.

• a min of 50% deposit can be placed for orders exceeding RM200 only.


changes

• please check your order thoroughly before making payment. this is important as no changes will be entertained once payment/deposit has been made.

• all orders are final once payment/deposit is made, afterwhich a RM10 surcharge is applicable per edit (changes) made on: messages, colours, size, design & change of date, at any one time. (please inform us of changes at least 1 week / 7 days before. strictly no change within 3 days before pickup/delivery)

• orders may not be decreased because unfortunately, balance cannot be refunded.

• in the case where changes are approved and an order is increased from its original quantity, the new balance must be settled within 24 hours via payment at the shop or by bank transfer. same goes for any 'changes' surcharge billed to the customer. customers will be advised on our bank account details and receipt of payment accordingly.


cancellation

• all orders are non-exchangable, non-changable, non-transferable and non-refundable.

• 50% cancellation fee is applicable for all cancellations.

• no refund will be given if cancelled within 2 days before pick up/delivery date.


collection

• customer is responsible for their own timely collection. we close at 10pm sharp daily.

• PLEASE present your receipt upon collection, otherwise we cannot allow collection. if you are appointing someone to collect on your behalf, please pass the receipt to them. in the case of loss of receipt, please prepare a letter with your name, phone no, identification and bill number (if any) for collection.

• bite me card stamps will not be given to customers with loss of receipt upon collection.

• uncollected cupcakes will be discarded after 5 days. no refund will be given for uncollected cupcakes as cost and labour has gone into the making of the cupcakes.

• cupcakes are extremely fragile, please handle with extra care. we will not be held responsible for any damage caused by improper handling by the customer.

• a 50% surcharge is applicable for all cupcake rescue & corrections caused by customer's mishandling only up to a certain degree. subject to approval. if damage is extensive and deemed unrepairable, customer may opt to purchase another set at normal price and collect at 7pm the next day.




thank you for understanding :)

*terms & conditions are subject to change without prior notice.
please respect our policy as it is implemented for smooth operations aiming at customer's satisfaction.